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Troubleshooting

I'm not receiving push notifications​

Work through these in order:

  1. iOS: push only works when Pombo is installed to the Home Screen (iOS 16.4+), not in a Safari tab. Reinstall via Share → Add to Home Screen and re-enable notifications.
  2. Android: battery optimization (Doze, Adaptive Battery) delays or drops background pushes. Exempt Pombo from battery optimization in system settings.
  3. Notifications toggled on? Check both the in-app setting and the OS-level permission for the app/site.
  4. Relay availability: push depends on a community relay being online. If everything on your side looks right, the relay may be down — messages still arrive when you open the app; only the wake-up is affected.

Note that even when everything works, push is best-effort: delivery can lag by seconds to minutes depending on the platform's mood.

Channel history is missing or incomplete​

  • History older than the channel's retention period (default 180 days) has expired from storage — that's by design.
  • If recent messages appear and disappear between reloads, the storage node is having replica-consistency issues. There's nothing to fix client-side; it usually resolves when the operator repairs the node. Messages you watched arrive live are unaffected on your device.
  • Channels on custom storage nodes depend on that node being up and correctly configured (HTTPS, valid certificate). If the owner's chosen node is unreachable, history won't load until it returns.

A transaction failed when creating a channel or managing members​

On-chain actions need a little POL for gas on Polygon PoS:

  • Check your balance — a few cents' worth is enough. Note the app estimates the cost up front and blocks creation below the estimate, so "nothing happens" usually means insufficient balance, not a failure.
  • Make sure you're not rejecting the transaction prompt.
  • Public RPC endpoints occasionally rate-limit; retrying after a moment typically succeeds (the app rotates between several endpoints).

I forgot my password / lost my device​

If you have a backup file, import it and enter its passphrase — everything comes back. If you don't, the account cannot be recovered by anyone, including us; that's the flip side of no one else holding your keys. Create a new account and back it up this time.

The app seems out of sync between my devices​

Sync propagates through your DM inbox and applies on app open — give both devices a moment online. If a device has been offline longer than your inbox's retention, it may miss intermediate snapshots; re-importing a fresh backup file resyncs it fully.